7 check the residence of Ms. Naranjo,” which they have done since the year 2004. 10 It highlighted that “police service has never been withdrawn." In March 2009, it indicated that it was studying the possibility of carrying out training in order to inform the police personnel in charge of the security of the beneficiaries on the content and scope of their obligations under these provisional measures, as well to train all police personnel in the Comuna on the Inter-American System for the Protection of Human Rights. Regarding this latter measure, the State later reported that "the police had submitted specific directives and instructions on how protective measures function." Likewise, in February of 2010, it stated that “the [police officers] about whom beneficiary Mery Naranjo had submitted complaints have been pulled from security service," which is to say, those "police officers who had committed alleged disciplinary infractions while carrying out their duties.” At that time, it added that a logbook for new developments has been given to the officer at the permanent post "in which the beneficiary can record notes and observations on the provision of [that] service."11 It highlighted that "personnel with more than 15 years of experience and who are aware of the importance of the due performance of and full compliance with their duty" have been assigned to provide security service for Ms. Mery Naranjo.” 15. The representatives indicated that although the post in the residence of Ms. Mery Naranjo is functioning, its operation is irregular, for which reason there has been a need for filing complaints over the poor performance of the police officers. In particular, they indicated that the officials in charge of security at the permanent post "have disobeyed their orders and been repeatedly absent, leaving the residence of Ms. Mery Naranjo without protection." In July 2010, they recognized that in response to the complaints and requests, "the authorities took some corrective action and made certain changes in the operation of the permanent post." The beneficiaries have expressed their agreement with the changes made. However, they felt that the changes and corrective action were not "sufficient or effective for eliminating the risk faced by the victims." In particular, they indicated the following problems with the implementation of this protective measure: The officers at the permanent post do not have a mechanism for directly communicating with the Police Station or with Ms. Mery Naranjo; there should be two officers in the permanent post, but the majority of the time there is only one; the repeated lack of discipline of several of the officers assigned; and the fact that the officer in the permanent post is not authorized to leave the location, and when he does it is to carry out "personal and not work activities." In August of 2010, they highlighted that the lack of discipline and the irregularities in the performance of the officers in charge of the security of the residence of beneficiary Mery Naranjo have been expressed to the State "repeatedly" in the follow-up and coordination meetings on these measures. During those meetings, they have requested "urgent changes in the personnel and the orders given to the police officers in charge of the security” of that beneficiary. 16. The Commission expressed its appreciation for the steps taken by the State toward providing training to the security personnel in charge of providing protection to the beneficiaries. However, it observed that although the security at the residence of Ms. Mery Naranjo had improved, it was necessary to ask the State to ensure the permanent protection was “completely effective." 10 In March 2009, the State reported that the Corazón Police Station “carries out permanent and uninterrupted checks" of the residence of beneficiary Mery Naranjo. Previously, in its report dated October 16, 2008, the State reported that the beneficiary had been provided with "a reaction group stationed on the perimeter of her domicile." However, it did not report further on the availability of that "reaction group" in its later and more recent reports. 11 Previously, and its report in March of 2009, Colombia indicated that since it started the permanent post service, a logbook had been kept in the residence of Ms. Mery Naranjo as one of the permanent mechanisms for oversight of that permanent guard post. At the same time, it indicated that the Chief of the Police Station had opened a logbook "specifically to implement oversight and keep a registry for police personnel."