31 Therefore, from 1993 to 2000, there was a notable change on the educational front, in the inmates’ behavior and in the treatment they received. However, the main problem persisted, which was society’s absolute rejection. The witness is still working with juvenile offenders at Itauguá. He also helps families of inmates and former inmates at the office of pastoral services for juvenile offenders at Asunción’s Metropolitan Seminary. g) Testimony of Inés Ramona Bogarín Peralta, from the Ministry of Justice and Labor Mrs. Inés Ramona Bogarín Peralta, a State employee, testified on the operation of the La Esperanza Educational Center. h) Testimony of Mirtha Isabel Herreras Fleitas, psychologist and official of the Ministry of Justice and Labor The Center served as a school to teach inmates how to completely abandon their “behavioral option” or adapt it to enable them to survive. However, it did not have sufficient specialized personnel and lacked the means needed to perform its functions. The general personality characteristics of these young inmates were the following: family conflict, in every respect; contact with drugs from an early age (8 years old and thereafter), alienation from the family; family members with a history of conflict with the law, intrapunitive and extrapunitive aggressiveness, anxiety, depression, suicidal tendencies, psychosis and criminal experiences prior to detention. The Center did not have a deliberate policy of violence in dealing with the young inmates. When violence erupted, the authorities listened and adopted a posture aimed at preventing those situations. On a number of occasions the witness saw the Director’s Office admonish the staff about mistreatment and violence against inmates. However, the center did have an organizational weakness. The witness discussed the advances that the Itauguá Comprehensive Education Center represents. i) Testimony of Edgar Eduardo Giménez Gamarra, former director of the National Service for the Treatment of Juvenile Offenders (Servicio de Atención a los Adolescentes Infractores - SENAAI) The witness spoke about the important progress that the CEI Itauguá represents. The transfer of the inmates from the ‘Panchito López’ Center to educational facilities was a step in the right direction. While the transfer was basically for reasons of infrastructure and space, it also made it possible to apply the new socio-educational system or model for juvenile inmates. The SENAAI is a radical change for the better. However, to enable it to function better, the Paraguayan Government needs to establish prison policies for the treatment of juvenile offenders and make them the policy of the State, since this would ensure that they are carried out even if the administration or circumstances