28 that the perpetrators of the incident had been soldiers, an agent at the Public Prosecutor’s Office told them “that he did not have time to receive the complaint.”76 Finally, following the intervention of the Inspector General of the Guerrero Human Rights Commission, an official of the Public Prosecutor’s Office took Mrs. Fernández Ortega’s statement about the facts in the presence of other people who were in the offices of this public institution.77 The Public Prosecutor’s Office sent a request to the district forensic physician asking him “to examine [Mrs.] Fernández Ortega as soon as possible [and] to submit a medical gynecological certificate of the injuries.”78 Both Mrs. Fernández Ortega and Mr. Lugo Cortés insisted that she should be examined by a female doctor.79 Owing to the absence of a female doctor who could perform the medical examination, the Public Prosecutor’s Office referred the alleged victim to the Ayutla General Hospital.80 86. The same day, March 24, 2002, Mrs. Fernández Ortega went to the Ayutla General Hospital, where she asked to be examined by a female physician. There was no female doctor in the hospital at the time; she was therefore told to return during normal working hours from Monday to Friday when there would be female personnel.81 On March 25, 2002, Mrs. Fernández Ortega went again to the Ayutla General Hospital, and a female general practitioner from the hospital performed a gynecological examination, based on which she determined that the alleged victim “did not show signs of violence,” and she requested that laboratory tests be carried out.82 87. On April 4, 2002, the Director of the Ayutla General Hospital informed the agent at the Public Prosecutor’s Office that “the requested tests had not been performed owing to the lack of the required chemical reagents.” On April 5, 2002, Mrs. Fernández Ortega asked the Public Prosecutor’s Office to require the Director of said hospital “to, as quickly as possible, issue a report on her physical and gynecological examination and on the tests carried out on her” on March 25, 2002, and also to “explain, in writing, what his medical personnel had done with the samples […] that had been taken in order to conduct the laboratory tests the doctor had requested, since the [D]irector of the [H]ospital […] had advised that [it] did Eugenio Manuel before a public notary, supra note 72, folio 1152, and sworn statement of Mr. Lugo Cortés before public notary, supra note 67, folio 1534. 76 Cf. Sworn statement of Mrs. Fernandez Ortega before a public notary, supra note 62, folio 1485; sworn statement of Mrs. Eugenio Manuel before a public notary, supra note 72, folio 1152; sworn statement of Mr. Prisciliano Sierra before a public notary, supra note 66, folio 1501, and sworn statement of Mr. Lugo Cortés before public notary, supra note 67, folio 1534. 77 Cf. Sworn statement of Mrs. Fernandez Ortega before public notary, supra note 62, folio 1485, and sworn statement of Mr. Lugo Cortés before public notary, supra note 67, folio 1534. 78 Cf. Complaint filed by Mrs. Fernández Ortega before the Public Prosecutor of the Common Jurisdiction of the Judicial District of Allende, supra note 69, folio 6826 and Order No. 283 issued by the Public Prosecutor of the Common Jurisdiction on March 24, 2002 (case file of annexes to the answer to the application, tome II, folio 6831). 79 Cf. Sworn statement of Mrs. Fernandez Ortega before a public notary, supra note 62, folio 1485, and sworn statement of Mr. Lugo Cortés before public notary, supra note 67, folios 1534 and 1535. In this respect, see also Order No. 847/2002 issued by the CODDEHUM, supra note 74, folio 1931. 80 Cf. Order No. 286 issued by the Common Public Prosecutor’s Office, addressed to the Director of Ayutla General Hospital, on March 24, 2002, (case file of annexes to the answer to the application, tome II, folio 6839). 81 Cf. Statement of a doctor before the Military Public Prosecutor’s Office adjoined to the 35th Military Zone on May 3, 2002 (file of annexes to the application, tome IV, annex 4, folio 1908), and Order 0176/02 issued by the Director of the General Hospital of Ayutla addressed to the Common Public Prosecutor’s Office of the Judicial District of Allende, on March 26, 2002 (file of annexes to the answer to the application, tome II, folio 6842). 82 Cf. Note issued by a female doctor of the Ayutla General Hospital on March 25, 2002 (file of annexes to the response, tome II, annex 7, folio 398), and Order 0176/02 issued by the Director of the Ayutla General Hospital, supra note 81, folio 6842.