-6- Chacra Colorada Clinic, thus supporting previous reports that state that “Ms. Benavides […]has been, and continues to, receive treatment.” Notwithstanding, in its last two reports, the State confirmed that three members of the Cantoral family “are insured by ESSALUD, and that with the help of the Insurance Office of the DISA V Lima City they [had] continued to collaborate with the Cantoral Benavides family in order to advise them of the affiliation procedure according to the scope of jurisdiction.” 14. The representatives stated that to date, and in spite of her registration in the SIS, “each time that [Ms. Benavides] has to make a medical appointment, she must begin the procedure as if she were registering again,” and she must also produce a series of documents and wait a number hours to be attended to. Also, they stated that although the SIS covers access to necessary medication, unfortunately they are not kept in stock and must be bought in from special pharmacies. To be more specific, according to the representatives, the State-run SIS “does not offer a sufficiently broad coverage to meet Ms. Benavides’ care needs.” They requested that the Prosecutor General’s Office or the Ministry of Health produce a detailed written report with information about the coverage and the steps that must be taken so that she can receive the necessary specialized medical attention, medications, and psychological treatment. 15. The Commission noted that “the information offered by the State does not suffice to answer the main problems set forth by the representatives” and also, the State’s only goes so far as to state that one of the priorities of the responsible body is caring for victims of violence and abuse, thus measures taken to date focus on training and raising the awareness of health personnel, whereas the problems that Ms. Benavides Lopez has encountered relate to other aspects “such as the lack of medication, the need to restart the procedure each time that she seeks medical attention, the lack of specialized treatment for her health problems, the purchase of forms, etc.” Lastly, the Commission requested that the State be urged to comply with the provision of treatment with the appropriate involvement of the representatives. 16. As has been observed in previous years, this Court deems that the State has failed to make significant advances towards the effective implementation of this reparation measure and warns of the importance of offering medical and psychological treatment in due time and form. The representatives have voiced their concern regarding the lack of progress in this area, particularly the lack of access to specialized medical attention and medication, as well as the series of administrative procedures that Ms. Benavides must undertake each time she requires attention. It is must also be noted that the State has not announced any concrete measures to rectify the situation. Hence, the Court is requesting, once again, that the State take all necessary measures immediately so as to provide Ms. Gladys Benavides Lopez with the adequate, specialized medical and psychological treatment for her healthcare needs, including the provision of medications in a complete and effective manner, with the consent of the victim. In order to monitor compliance with this obligation, the State must provide the relevant, detailed and up to date, information, especially in order to keep the beneficiary and the representatives aware of the exact means of accessing health services. c) Duty to investigate 17. Regarding the duty to investigate and, when necessary, punish those responsible for the violations inflicted against Luis Alberto Cantoral Benavides (operative paragraph nine of the reparations Judgment), the State manifested that “the First Supraprovincial Prosecution Office, by means of its [r]esolution of October 30, 2009, ruled to conduct a legal medical exam on Luis Alberto Cantoral Benavides, both physical and psychiatric, in order to determine if he presents any side effects produced by physical or psychological injuries