34 and José Roberto Franco,114 and her maternal grandparents, Cruz Elvira Sandoval115 and Roberto Franco Pérez.116 B.2) Report of disappearance and initial steps 93. The report. On December 17, 2001, at 4 p.m., Rosa Elvira Franco Sandoval visited the Bureau of Criminal Investigation of the National Civil Police of Guatemala (hereinafter “PNC Investigation Service”), to report the disappearance of her daughter, María Isabel Veliz Franco. In the report, Mrs. Franco stated that: a) On December 16, 2001, her 15-year old daughter left the house at 8 a.m. to go to work at “Almacén Taxi” and, unexpectedly, did not return at 8 p.m. that day; b) On December 17, 2001, at 10 a.m., she went to the store to look for [María Isabel] and a friend of her daughter’s told her that, on December 16, 2001, at around 7 p.m., a rough-looking fellow had asked for her and then waited for her, and presumably the two left together;117 [Mrs. Franco Sandoval] said she knew the name of this suspicious individual, because her daughter’s friends told her that [María Isabel] had mentioned the name frequently,118 and c) According to Rosa Elvira Franco’s statement, she had authorized her daughter María Isabel to work in this store during her school vacations as she had in previous years. 94. Subsequent statements by Rosa Elvira Franco Sandoval. On subsequent occasions, Mrs. Franco Sandoval provided further details: a) On December 19, 2001, at 10.20 a.m., when she was interviewed by the investigators assigned to the case at Funerales Mancilla S.A., where she was keeping vigil over her daughter’s body, she made the following statement: [Her] daughter had not come to have lunch at home as she usually did so, at around 2 p.m., [she] went to leave her some food and, when [she] arrived, [she] asked [María Isabel] why she had not come home to have lunch, and she answered that she had not had time and that a male friend was coming to collect her when she finished work; [she] asked her who this was, but [María Isabel] did not answer. Regarding her daughter’s attackers, she suspect[ed] someone who [she] only knew by his first name, [and she knew that he was] around 38 years old, because, about a year ago, this individual was harassing her daughter; [she] was aware of this individual because he came looking for [her] daughter almost every day. On one occasion, [her] daughter commented that she had met [this individual] in a discotheque in Zone 10, through some friends. When [she] realized that [her] daughter had not come home, [she] went to the store where María Isabel worked and spoke to one of her workmates. In answer to [her] questions, the latter indicated that at around 8 p.m. on 16-12-2001 an individual came to the said store to buy a shirt and was attended by María Isabel, and [the workmate] said that it appeared that [her] daughter knew him; she also commented that other unknown individuals were hanging around the store. The characteristics that [María Isabel’s workmate] described coincided with the characteristics of [the person who had harassed María Isabel]; this is why [Rosa Elvira Franco] suspects the said individual.119 114 Cf. Birth certificate of José Roberto Franco, issued by the National Civil Registry Office of Guatemala on August 4, 1992 (file of annexes to the motions and arguments brief, tome I, annex 4, f. 5,302). 115 Cf. Death certificate of Cruz Elvira Sandoval Polanco issued by the National Civil Registry Office of Guatemala on February 25, 2011 (file of annexes to the motions and arguments brief, tome I, annex 5, fs. 5,304 and 5,305). 116 Cf. Death certificate of Roberto Franco Pérez issued by the National Civil Registry Office of Guatemala on June 21, 2004 (file of annexes to the motions and arguments brief, tome XI, annex 6, fs. 5,307 and 5,308). 117 Cf. Report of the disappearance of María Isabel filed by Rosa Elvira Franco Sandoval before the Bureau of Criminal Investigation, Disappeared Children’s Section, National Civil Police of Guatemala on December 17, 2001 (file of attachments to the Merits Report, annex 1, f. 55). 118 119 Cf. Report of the disappearance of María Isabel filed by Rosa Elvira Franco Sandoval, supra. Cf. Report of the Homicide Section of the Bureau of Criminal Investigation of the National Civil Police of February 21, 2002 (file of attachments to the Merits Report, annex 16, fs. 105 to 110).